Support Ticket

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Support Tickets have their own application for whatever applicable. For instance, tickets have applications for purchasing shops, applying for warps, reporting grief, or reporting bugs. Admins are the only players who can fulfill tickets. Admins complete tickets during their own schedule, so this means randomly.

We will no longer be taking requests while in-game or over chat, this includes requests to look at tickets. We obviously want to be as helpful as possible, but we need YOUR help in keeping us organized. We can help you quicker if you submit a ticket. We are typically working on something when we're in-game and can't drop everything to help a player issue. So, from now on we will be directing ALL issues to Support Tickets so they can be correctly prioritized.

Remember, it's important that your admins also get to play survival along with you and have the ability to prioritize admin work. If we don't play, we won't know the issues, lag, glitches, or in-game experience that you know. Not to mention, overload in admin work is the #1 reason why Minecraft servers die. So be gentle with us when it comes to our timelines, we're doing lots of work in the background!

Tickets are filled based on priority and admin availability. JellyPLZ and Pointyy sometimes have differing schedules and they split the ticket duties. Please do not complain if certain tickets were filled ahead of yours, we do have a process.

Ticket Requirements

  • Have your ticket appropriately tagged
  • Include ALL DETAILS in your ticket application (this includes X Y Z coordinates and/or player warp addresses, nothing will be decided on your behalf by admins)
  • Appropriate screenshots, if requested on ticket application
  • TICKETS WITHOUT TAGGING, APPLICATION FORMAT, OR DETAILS WILL BE AUTO DENIED.

Ticket Wait Time

Tickets are done in batches every 2 - 4 days. We post the next date and time we do tickets in the left widget in the Discord channel.

How to Submit a Ticket

1. Read Ticket Requirements (Above)

2. Find the Ticket Application you need on this page

3. Copy/paste your application as a new thread here

4. Make sure your application is fully filled out

5. Make sure your ticket is properly tagged (instructions are in your application)

Denied Requests

Tickets will be automatically denied and closed if you do not provide accurate or complete information in your application. Don't get hurt feelings, this is a protocol that everyone must follow and our responses are copy/paste. Since we often times have many tickets to get through, it is up to you to decide which shop, warp, location, or whatever it is that you want. Leaving it up to us or not giving us the correct coords will mean it will be denied. You will have to re-submit your ticket with proper info.

Grief Reports

As laid out in our Policies, if you are griefed (theft, destruction, etc) it is partially your responsibility because you have been provided with grief protection Plug-Ins. Make sure to protect your land or you may get items stolen or destroyed. Grief Report tickets take last priority and can take up to 14 days to be processed. So please, protect your land.

Tagging

We will now be asking ALL ticket inspections submitted in Support Tickets to use our Tagging Method. In each application, we ask you tag your ticket appropriately in the title. This is for us to easily sift through tickets and prioritize them. Starting 9/25 any tickets submitted without proper tags will be denied and closed, players will be asked to resubmit with proper tagging.

Ticket Applications

Player Sign Warp Application

Use the tag [Warp] <username> for your thread title

1. I have played on the server for 10+ hours (yes/no) [ESC > OPTIONS]

2. In order to have a warp, you must reserve which warp station you want by setting up your Post Office box and connecting it to an empty warp station. Have you completed this task? (Yes/No)

3. Which warp room station/mailbox would you like? [Be specific, provide exact address, example: L1 (Library, Mailbox 1).] (THIS IS NOT "TRAIN STATION", requests marked as such will be rejected)

4. What are the exact coordinates you'd like your warp sign? [Please place a sign at the coordinates where you want your player sign to be]

5. I understand that I'm allowed to claim ONE warp room station/mailbox for my ONE warp and that I'm allowed to claim as many Nether stations as I need within reason. (Yes/No)

Free Kiosk Application

You can now pick a kiosk at spawn and claim it yourself.

Mall Shop Application

Use the tag [Mall] <username> for your thread title

Post a picture of which mall shop you want in a thread titled <Name> Mall Shop Claim.

You must include and answer this in your thread: I understand that the shop I'm requesting costs a fee and that fee will be deducted from my total balance. (yes/no/N/A)

Lava Placement Application

Players no longer need to fill out this application and can use lava at their digression as long as it follows this rule: "Lava placement should be used responsibly and only on claimed land."

Spawn Shop or Residential Plot Application

Use the tag [Plot] <username> for your thread title

If submitting to build at Spawn, submit pics of your proposed Spawn build built in Creative OR inspiration pictures that have the same theme/concepts as what you will build. Your request will be denied if you do not submit design pictures.

Is this for a player shop? (yes/no) [Note: You can only own ONE shop & ONE kiosk unless you have a business license, then you can own multiple shops]

Where are you applying to build?

What do you wish to build?

Screenshots:

I understand that the shop I'm requesting costs a fee and that fee will be deducted from my total balance. (yes/no/N/A)

Career Application

Use the tag [Career] <username> for your thread title

Career you're applying for:

Why you would be good in this career:

Your playtime:

Qualifications that you meet:

Screenshots of examples of how you'd do in this Career (for instance redstone pictures, build pictures, etc.)

Pet Adoption/Abandonment

Use the tag [Pet] <username> for your thread title

Is this an abandonment or adoption?

What are the coords of the pet you want to abandon/adopt?

Please provide a screenshot:

Business License Ticket

Use the tag [Business] <username> for your thread title

What is your business called?

What does your business do?

What office would you like to claim? (be specific)

Do you agree to have 2,000 coins removed from your account?

Township License Ticket

Use the tag [Town] <username> for your thread title

What is your town called?

What is your town themed?

Does your town meet all the requirements listed here Create A Town

Coords for the chest with your crate prizes:

Coords for the chest with your banner & town book:

What coords would you like to put your warp sign? (Include XTZ)

Do you agree to have 25,000 coins removed from your account?

Nationship License Ticket

Use the tag [Nation] <username> for your thread title

What is your Nation called?

What is your Nation themed?

Does your town meet all the requirements?

What coords would you like to put your warp sign? (Include XTZ)

Do you agree to have 80,000 coins removed from your account?

Redstone Inspection

You do not need to open a ticket for a redstone inspection. Just post in this thread to request one.

Zombie Horse Purchase

Use the tag [ZombieHorse] <username> for your thread title

I have built a safe place for you to spawn my horse on my land, here are the coords (include x,y,z):

I understand that a large amount of money will be taken from my account for this purchase: Y/N

Spawner Purchase

Use the tag [Spawner] <username> for your thread title

Spawners are currently limited to 2 per player.

Spawners must adhere to our rules and policies. You cannot have two spawners in one trap, nor in the same chunk. Do not use any methods to circumvent this rule.

Please mark the spot you'd like the spawner to be placed with a sign and tell us the coords:

What spawner are you purchasing?

Secret Word:

I understand that a spawner is worth $100,000. I give permission to deduct the amount of the spawner from my account. (Yes/No)

Grief Incident/Rule Infraction Report Ticket

Use the tag [Report] <username> for your thread title

If you have encountered a player breaking rules by griefing, causing drama, or disrupting the server in any way, please report it as a new thread in this forum. Fill out this application: What date/time did this incident occur?

What are you reporting?

What rule does this break?

What are the coords of the affected area (if applicable)?

Please provide screenshots:

Bug Ticket

Use the tag [Bug] <username> for your thread title

If you have encountered a bug in the Discord, Website, Forum, Wiki, Dynmap, or on the Server, please fill out this short form and submit it as a new thread in the Support Tickets forum. Day/Time of Incident:

Where is the bug you're reporting? (Minecraft/Website/Forum/etc)

What error are you occurring?

What steps should one take to recreate the error?

Has this error caused you to lose any items?

Screenshots:

Country Club Ticket

Use the tag [Country Club] <username> for your thread title Have you found the Country Club at spawn?

Do you agree to have $25k removed from your account for permanent access to the Country Club?

Fun/Game Room Warps

If you made a mini-game, dungeon, obstacle course, or arena you can apply to have a warp created in the game room free of charge.

Name of build:

Type of build:

Rules (if any):

How it works:

Coords: